» Frequently Asked Questions » Network

Sales & Features Getting Started Network Billing Domains Company
Control Panel Email CGI, PHP, & MySQL FTP Backups

1. What kind of hardware do your servers run on?
2. Which operating system do you run?
3. How fast is your Internet connection?
4. What type of uptime do you guarantee for my website?
5. I think there is a problem with your servers.  Is there a place I can check server status?
6. Where are your servers located?
7. Who should I contact concerning security or abuse?

What kind of hardware do your servers run on?

Our servers run on the latest hardware and we constantly upgrade them to perform optimally.  Click here to see our server specs.

Which operating system do you run?

Our servers run Linux.  At this time we have no plans to offer Windows servers.

How fast is your Internet connection?

Our servers are located at The Planet's data centers in Dallas, Texas.  The Planet maintains fully redundant, multi gigabit per second connections to 11 backbone providers. 

What type of uptime do you guarantee for my website?

We guarantee 99.9% uptime for our servers.

I think there is a problem with your servers.  Is there a place I can check server status?

Please check our status page.  If the status page shows no problems, you may want to check out your network connection. If the problem persists, please open a Help Desk ticket.

Where are your servers located?

Our servers are located at The Planet's data centers in Dallas, Texas.

Who should I contact concerning security or abuse?

You can email our support deparment (support@solidnetsys.com) or open a new Help Desk ticket.