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1. How do I access my email?
2. Do you have a webmail client?
3. What is the name of your mail server (POP3 or IMAP)?
4. What is the name of your SMTP server?
5. How can I find out the name of my ISP's mail server?
6. Do you support POPS and IMAPS?
7. How do I make sure I send mail securely?
8. It seems my email account gets a lot of spam, what can I do?
9. How do I add new email accounts?
10. How do I forward email to another email address?
11. Can I setup one email address to accept all mail delivered to my domain?
12. Can you point the MX record for my domain to my email server?
13. Where is Sendmail installed?

How do I access my email?

You can access your Solid Internet Systems email either using a 3rd party email client that supports POP3 or IMAP (such as Outlook for Thunderbird) or you can use our webmail client.

Do you have a webmail client?

Yes, you can access webmail by pointing your browser to:

https://webmail.solidnetsys.com:1081

What is the name of your mail server (POP3 or IMAP)?

Our incoming mail server (POP3 and IMAP) is: mail.solidnetsys.com.  You can use mail.your-domain.com as well.

What is the name of your SMTP server?

For security reasons we do not allow offsite access to our SMTP server. When configuring your mail client you should set the outgoing mail server to the SMTP server provided by your ISP.  If you are configuring a script that runs on the web server you can set the SMTP server to localhost.

How can I find out the name of my ISP's mail server?

This should be easy to find on your ISPs web site or in their setup documentation.  It is typically something like smtp.your-isp.com or mail.your-isp.com.

Do you support POPS and IMAPS?

Yes, we support POP and IMAP over SSL.  These protocols use an encrypted channel to transfer mail from your computer to the server.  You should use these protocols if your email client supports them.

How do I make sure I send mail securely?

Use POPS and IMAPS when available, and encrypt any messages that contain sensitive information. For more information about encrypting your email, check out PGP or GPG.

It seems my email account gets a lot of spam, what can I do?

Open a support ticket and we will try tuning our filters to block the type of spam you are receiving.

How do I add new email accounts?

You can manage your email accounts through the Control Panel. First, login to the Control Panel and switch to your Domain Control Panel by clicking on "Domain CP".

To add a user, click on "User Creation".  Fill out the User Creation form and click "Submit".  Your new user will be available immediately.

To manage users, click on "Users Management".  From here you can delete, suspend, and activate users.  To manage settings for a specific user, click on the username and you will be placed in the Personal CP for that username.  From the Personal CP you can alter all the settings available for that user.

How do I forward email to another email address?

You can setup email forwarders from the Control Panel.  First, login to the Control Panel and click on "E-Mail Settings".  In the forward box fill in the email addresses you want to forward to, separated by commas.  Click "Update Email Settings" when you are done.  The forwarders will take effect immediately.

Can I setup one email address to accept all mail delivered to my domain?

Yes.  To do this, login to the Control Panel and click on "E-Mail Settings".  Set the "Catch-All" setting to "on".  The account you are logged in as will now accept all email for your domain that is not sent to a specific user.

Can you point the MX record for my domain to my email server?

Yes.  Open a support ticket to have this done for you.

Where is Sendmail installed?

/usr/sbin/sendmail